WEBVTT FILE

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Vanessa: Hi, I'm Vanessa from 
speakenglishwithvanessa.com.  

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Are you hungry? I hope so. Let's talk about it. 

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Do you like to cook meals at home nonstop, 
then doing the dishes and then preparing  

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what you're going to make for the next meal 
all the time? Probably not. Sometimes it's  

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nice to go to a restaurant, but nowadays 
things have changed a bit. Here in the U.S.  

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restaurants are slowly starting to 
open, but not everyone feels comfortable  

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going to a restaurant. For me, I have two young 
children. So, even without the current situation,  

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it's still a little bit complicated to go into 
a restaurant. But we don't always want to cook.  

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Sometimes it's nice to eat restaurant food. 
So, what we can do is order food on the phone,  

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pick up the food and take it home to eat. 
Or sometimes we take it to a park to eat.  

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And that is what I would like to do today 
with you. I'd like to invite you to join me  

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as I order food on the phone and pick it up.
This is a very natural daily life situation.  

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You are going to hear a fast conversation that I 
have on the phone with the woman who's working at  

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the restaurant. But after each short clip from the 
conversation, I'm going to be explaining to you  

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the phrases we used, the different expressions, so 
that you can use this as well, because sometimes  

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talking on the phone is tough. You can't see the 
other person, but also there's a lot of background  

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noise. Sometimes the restaurant is loud. The 
person on the phone is just speaking quickly.  

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They're not thinking about your perspective.
So, today I want to break down this conversation  

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and help you to tackle this seemingly tough 
situation. But after this conversation,  

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I hope it will be more doable and approachable. 
We're going to be watching each of the clips  

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from the conversation, one time, then I'm 
going to explain it and then you'll watch  

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it again after my explanation. I hope that the 
second time will be more understandable to you.  

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Your listening skills will have improved. Your 
grammar and vocabulary will have improved.  

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So, put your helmet on, put your seatbelt on. This 
is going to be a fast ride, but you can do it.  

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All right. Let's get started with my clip.
We just got back from a hike and I'm so hungry,  

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but we really don't have much food in our fridge. 
So, we decided to order out and I thought I would  

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invite you to join me in the process of ordering 
food out at a restaurant to go pick up. So,  

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let's see what happens.
Waitress: Stoney Knob  

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Cafe, this is Mackenzie, how can I help you?
Vanessa: Hi, I'd like to make an order for pickup. 

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This was a pretty fast start. Wasn't it? Well, in 
this first clip, I introduced what I wanted to do  

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very clearly and directly. I said, "I would 
like to make an order for pickup." For pickup,  

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means that I'm going to be the one getting the 
food, but we could switch that out and say,  

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"I would like to make a order for delivery." 
And that means that, that restaurant  

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will bring the food to your house. Now, this 
is typically, in the U.S., only available for  

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big restaurants, like chain restaurants, 
the restaurant that I'm ordering from,  

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there's only one of them near my house. It's 
not an international, or even a national,  

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or even a citywide restaurant. There's only one 
of them. So, they don't have a delivery service. 

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So, that's why I said, "for pickup" and I used 
the verb "would". "I would like", very polite,  

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"I would like to make an order for pickup." All 
right, we're going to listen to that clip one more  

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time. I hope that you'll be able to understand a 
little bit more. I know it starts off with a bang,  

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but I hope you'll be able to understand a little 
bit more. We're going to listen to that first  

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part of the clip. And then you're going to 
watch the second part of the clip as well,  

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that I'll explain in just a minute. Let's go.
Waitress: Stoney Knob Cafe, this is Mackenzie,  

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how can I help you?
Vanessa: Hi. I'd like  

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to make an order for pickup?
Waitress: Yeah, that's all  

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right. What can I get for you?
Vanessa: Yes. I'd like to get  

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the duck spring rolls.
Waitress: All right. 

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Vanessa: Also, a big Greek salad.
Waitress: All right. 

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Vanessa: You heard, "What can I get for 
you?" She said, "What can I get for you?"  

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This is a common restaurant expression when 
you're ordering on the phone. She wants to  

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know what are you going to order. This is 
similar to the phrase. "How can I help you?"  

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But usually we hear, "What can I get for you?" 
At a restaurant, and "How can I help you?"  

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In a retail store, where you're going to buy 
clothes or buy a phone or something like this. 

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Notice that in my answer, I used the word "the", 
before my order, this is extremely common in a  

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restaurant. I said, "the duck spring rolls.", 
"I'd like to order the duck spring rolls." I'm  

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talking about a specific item on the menu. So, 
you might say, as you were looking at the menu,  

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even in a fast food restaurant, you might 
say, "Oh, I'd like to order the number five  

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pork dumplings." Okay. You're talking about 
that specific item, the number five. All right.  

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Now we're going to listen to that clip one more 
time. Listen for "What can I get for you?" And my  

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answer, "the duck spring rolls." After we listen 
to that clip, we're going to immediately listen to  

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the next clip. So, get ready. Let's listen.
Waitress: Yeah. That's all right.  

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What can I get for you?
Vanessa: Yes. I'd like to get  

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the duck spring rolls.
Waitress: All right. 

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Vanessa: Also, a big Greek salad.
Waitress: All right. 

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Vanessa: Also, Enter the Dragon.
Waitress: And how did you want that cooked? 

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Vanessa: What do you recommend?
Waitress: We recommend medium rare to rare. 

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Vanessa: Okay. How about medium rare?
Waitress: Alrighty. 

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Vanessa: There is a lot happening in 
this short clip, I ordered a tuna dish,  

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and this dish just has a fancy name, "Enter the 
Dragon", on their menu. She asked me an important  

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question. She said, "How did you want that 
cooked?" Notice that she uses the past tense. "How  

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did you want that cooked?" And you can 
use this equally the same amount as, "How  

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do you want that cooked?" She could have asked 
me either question and they both would have been  

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equally fine. "How did you want that 
cooked?", "How do you want that cooked?"  

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Sometimes we use these kinds of flexible tenses 
to be more polite in these restaurant situations.  

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Unless you are working in a restaurant, maybe you 
are, you don't need to worry about the tense. It's  

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more important to understand the context and how 
to answer, but you might hear people say this,  

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"How did you want that cooked?" 
Or "How do you want that cooked?" 

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She's asking about how done or how cooked I want 
my tuna. This is often asked for fish like tuna,  

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salmon, and sometimes for hamburgers or 
steak, which you'll see in just a minute.  

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There are different levels of doneness. This is 
what we call it, doneness. How much you would like  

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it cooked. There is rare, which is basically raw, 
very red in the middle. Then we have medium rare,  

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pretty red still. Then we have medium, a little 
pink in the middle. Then we have medium well,  

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just a small amount of pink. And then well done 
or well, and this is no pink in the middle,  

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this is completely cooked. Usually, this is 
not recommended for these types of meats.  

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So, what I like to do is what you just saw. I 
like to ask the restaurant what they recommend. 

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You're welcome to do this too. This is very 
common in a restaurant. I want to know what the  

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chef or what the restaurant thinks is the best 
amount of doneness for the meat. I don't want it  

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overcooked. I don't want it undercooked. I want 
them to make the best decision here. Of course,  

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if you have some special diet needs, then you 
can say what you want and it's not going to  

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offend the restaurant. If they say, "We recommend 
medium." And you say, "Oh, no, no, no, I don't  

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want any red. I want it to be well done." That's 
fine. They'll do what you want. The customer is  

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always right. But for me, I like to ask what they 
recommend. You also heard me say this phrase,  

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"How about medium rare?". "How about", why 
did I say this? Usually, we use "how about"  

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to give a polite suggestion to other people.
For example, you might say to your friends,  

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"How about we go to the beach this afternoon?" 
And you're just giving a suggestion. You're  

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not saying, "We have to go to the beach." 
You're just giving a suggestion. Does it  

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seem a little bit strange that the customer 
would give a suggestion to the restaurant?  

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Because they will do whatever I want. I'm the 
customer. This is very normal. Why do I need to  

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give a suggestion? Well, I'm just being polite. 
This is a common phrase that we use when we're in  

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these type of restaurant or store situations.
Let's imagine that you're trying on a shirt  

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in a store and you like the shirt, but you don't 
exactly like the color. So, the employee comes  

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to you and says, "Can I get that for you in 
a different color?" You might say, "Yeah.  

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How about red?" You're suggesting, "I would like 
to try this shirt, but in a different color",  

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you might say, "Yeah. How about red?" Or you 
could also say, "Do you have red? I'd like to try  

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red." But we often use this lovely expression, how 
about. "How about medium rare?", "How about red?"  

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Great. All right. Let's watch that clip one 
more time. I want you to listen carefully for  

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how she asked me about how I want it cooked, how I 
answered, how I said, "how about", and then we're  

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going to go on to the next clip where I'm also 
going to continue my order. Listen carefully. 

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Also, Enter the Dragon.
Waitress:  

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And how did you want that cooked?
Vanessa: What do you recommend? 

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Waitress: We recommend medium rare to rare.
Vanessa: Okay. How about medium rare? 

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Waitress: Alrighty.
Vanessa: And finally,  

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the Gustavo's Gourmet Hamburger Steak. 

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Waitress: All right. Wonderful. 
And how would you like that cooked? 

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Vanessa: What do you think? You 
think medium well is normal for that? 

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Waitress: Most people go for medium on that one.
Vanessa: Okay. Let's just do medium then. 

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All right. In this clip, I finished ordering 
all of the food that I was going to get  

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because I... You'll see later, I have a gift 
certificate. So, I decided to order a lot of  

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food because I wouldn't really need to pay for it. 
But did you notice in this clip, if you did not,  

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when we watch it again, please try to notice. I 
said, "the", in front of my order, "the Gustavo's  

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Hamburger Steak". The, because I'm talking 
about a specific item on their menu.  

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When I asked her about what is normal 
for the doneness of the hamburger steak,  

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she said, "Most people go for medium on that 
one." Do you know this phrasal verb, "to go  

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for"? "Most people go for medium on this one."
It is extremely common to use this phrasal verb  

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in restaurants. When you are ordering something, 
you might say, "All right, I'm going to go for the  

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tuna and the steak.", "I'm going to go for the 
salad.". "I'm going to go for", this just means to  

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choose. "I'm going to choose that one." But we use 
this phrasal verb a lot when we're ordering in a  

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restaurant. All right, let's watch that clip again 
and go on to the next clip. Listen carefully. 

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And finally, the Gustavo's 
Gourmet Hamburger Steak. 

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Waitress: All right. Wonderful. 
And how would you like that cooked? 

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Vanessa: What do you think? You 
think medium well is normal for that? 

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Waitress: Most people go for medium on that one.
Vanessa: Okay. Let's just do medium then. 

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Waitress: Alrighty. And anything else for you?
Vanessa: That's all. 

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Waitress: All right. So, that's the duck spring 
rolls. The Greek salad. The tuna, cooked medium  

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rare. Then the Gustavo, cooked medium?
Vanessa: Yes. That's it. 

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Here, she is repeating my order to make sure that 
I got everything correct. I think this is a common  

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practice around the world in restaurants. It seems 
like a good idea, right? But I used two phrases  

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with the word "that", they're slightly different. 
So, I want to help you understand them and also  

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use them because we use them all the time, 
like a lot of expressions from this video. So,  

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when she asks, "Anything else for you?" She's 
wanting to know, are you going to order anything  

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else? "Anything else for you?" And I said, 
"That's all." That's all, means I'm finished.  

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There is no more. This is the end. That's all. 
It's not rude to say, it is extremely helpful,  

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in fact, to say, "Anything else I can get 
for you.", "Nope. That's all. Thank you."  

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After she listed all of the things that I 
ordered, I said, "That's it." That's it. 

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"Yes. That's it." How is this different from 
"That's all."? Well here, I'm telling her,  

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"You got it, correct. That's it." This is common 
in other situations too, not just restaurants.  

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This is very useful for you, as an English 
learner. If you're having a conversation and  

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you forget a word, which happens to us 
all, even for native English speakers,  

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this happens too, you might be talking 
about an experience you had driving.  

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"I was driving down the street, and then a dog ran 
into the road and I didn't want to hit the dog.  

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So, I turned my car and I ran into a... What's 
that word? The thing on the side of the road,  

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it goes down. Rain is in it sometimes." And your 
friend might say, "A ditch, you ran into a ditch." 

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And here you can use our key expression. You can 
say, "That's it. Yes. I ran into a ditch." You're  

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letting that person know, with enthusiasm, that 
they got it correct. That was the word that you  

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were thinking of. So, here I used "that's it" to 
tell her, "You got my order, correct. Yep. That's  

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it." Or you can tell your friend, "That's it. You 
understood the word that I was trying to say."  

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All right, let's go back and watch this 
clip and then go on to the next clip. 

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Waitress: Alrighty. And anything else for you?
Vanessa: That's all. 

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Waitress: All right. So, that's the duck spring 
rolls. The Greek salad. The tuna, cooked medium  

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rare. Then the Gustavo, cooked medium?
Vanessa: Yes, that's it. 

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Waitress: All right. Perfect. 
We'll have this ready for pickup  

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in probably about 15 minutes. Is that okay?
Vanessa: Yes. I have a quick question though,  

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I was given a gift certificate 
to Stoney Knob. When I pay,  

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should I just bring that 
with me or what should I do? 

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Because I don't order pickup very often. I wasn't 
sure what this restaurant wanted to do. I didn't  

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know if they wanted me to pay over the phone, 
sometimes they'll ask for your card number over  

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the phone, or if they wanted me to just pay when 
I went to the restaurant. So, that's why I asked,  

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and because I had a gift certificate, I wasn't 
sure what their process was. So, I simply asked  

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them, "What should I do?" And this is good 
news for you because maybe there's multiple  

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cultural practices that you're not sure 
about. It is no problem to ask. I asked,  

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you saw me ask, I didn't know what to do. This 
is my home country. I feel familiar with a lot  

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of the customs, but there's still things 
that I don't know too. And I want to make  

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sure that I'm being polite to that restaurant.
So, I just asked, "What should I do?" And I  

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also... Because it's a gift certificate, I wanted 
them to be aware of this, in case there were any  

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little rules about the gift certificate, sometimes 
gift certificates or gift cards have rules like,  

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you need to go into the store to pay, or you 
need to spend this much money to use it. So,  

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I just wanted them to be aware so that there 
were no surprises when I went to pick up my food.  

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All right. Let's watch this clip 
and then go on to our next one. 

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Waitress: All right. Perfect. We'll have 
this ready for pickup in probably about  

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15 minutes. Is that okay?
Vanessa: Yes. I have a quick question though,  

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I was given a gift certificate to 
Stoney Knob. When I pay, should I  

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just bring that with me or what should I do?
Waitress: Yeah. Just bring it with you and we'll  

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be able to... We can just take it from you. You 
can either come in to pay with it, or we can just  

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take it from you in the car and do it inside.
Vanessa: Okay. 

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Waitress: So, either way, yeah. 
But just bring it with you. 

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Vanessa: In this clip, she's giving me two 
options. One option is, I can go into the  

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restaurant and pay for the food when I arrive, or 
they will come to my car, take my payment, go in,  

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make the payment and bring it back to me. There 
are two options. She uses a lovely expression  

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here. She says, "either way", you can use this 
in so many situations in daily life. If you and  

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your friend are going to drive to the beach, and 
you're not sure whose car you're going to take,  

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you might say, "Well, should you drive, or should 
I?" And your friend might say, "I don't know,  

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either way is fine with me." Or if your friend 
says, "Well, do you want to cook tonight,  

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or do you want to go to a restaurant?" You 
might say, "Oh, either way is fine with me."  

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Either way. Both of these are okay with you, 
either way. All right, let's go and watch  

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this clip again and then go on to our next one.
Waitress: Yeah. Just bring it with you and we'll  

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be able to... We can just take it from you. You 
can either come in to pay with it, or we can just  

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take it from you in the car and do it inside.
Vanessa: Okay. 

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Waitress: So, either way, yeah. 
But just bring it with you. 

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Vanessa: Okay. I should just 
give you a call when I get there? 

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Waitress: Yes, ma'am. That would be great.
Vanessa: I live in the South of the U.S. and it is  

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quite common to use the term "ma'am", even though 
I'm probably not that much older than she is. I'm  

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not her mother or her grandmother, but it's still 
polite in the South to say "ma'am". So, if someone  

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asks me a question, I might say, "Oh, yes, ma'am, 
that's right." If I'm talking on the phone to my  

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bank, or even if I go into a restaurant, I might 
say that or into the bank, this is polite, but it  

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is not necessary. If you say this in the North 
or in the West or in the Midwest of the U.S.,  

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I don't think this is as common, 
but in the South of the U.S.,  

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when you say "ma'am", this is only for women, just 
to let you know, when you say "ma'am", to a woman,  

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or "yes, sir", to a man, their eyes get all 
sparkly and lit up because you're being so polite. 

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And in Southern culture, where I live, this 
is kind of what children are taught. They're  

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taught that when you say "Yes, ma'am. Yes, 
sir." You're being polite to older people,  

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but even in restaurant situations, 
when there's not a big age difference,  

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this is still a polite situation with a store 
and a customer. So, you're going to hear those  

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00:18:54.000 --> 00:18:59.359
expressions if you visit the South of the U.S. 
Please don't feel like you need to use, ma'am,  

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00:18:59.359 --> 00:19:05.039
when you're talking with people on a daily basis, 
but I just wanted you to know why she said "ma'am"  

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to me on the phone. All right. Let's watch that 
clip one more time and then go on to our next one. 

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Okay. I should just give 
you a call when I get there? 

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Waitress: Yes, ma'am. That would be great.
Vanessa: All right. 

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Waitress: And, let me see. 
What's the name for your order? 

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Vanessa: Vanessa.
Waitress: And a phone number? 

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Vanessa: It's (412)...
Did you hear that question she asked?  

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"What's the name for the order?" Why didn't she 
ask me, "What's your name?" She wants to know who  

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can they write on the receipt or on the ticket 
so they could deliver it to the right person  

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in their car. But why didn't she ask me 
"What's your name?" She could have said that,  

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and you might hear that sometimes for pickup 
orders, but it's a little bit more common to hear,  

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"What's the name for the order?" Because maybe I'm 
not going to be the person who picks up the order.  

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Maybe it's going to be someone else. Maybe I'm 
making an order for someone else. For some reason,  

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this expression is just more common in restaurant 
situations, when you're making an order. 

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"What's the name for the order?" It 
feels a little more indirect, too.  

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Not too personal like, "What's your name? I want 
be your friend." It's a little more separated. So,  

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you feel like it's a professional situation. 
They're only asking for a business reason,  

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not for a personal reason. "What's the name 
for the order?" And I just told her my name.  

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Okay. Let's watch that little clip again, and then 
we will finish this first conversation in the next  

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clip. All right. Take a deep breath. Let's watch.
Waitress: And, let me see. What's the name  

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for your order?
Vanessa: Vanessa. 

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Waitress: And a phone number?
Vanessa: It's (412)... 

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Waitress: All right. And so, if you don't mind, 
just give us a call when you pull in. We'll bring  

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it out to you and get the gift card and all that.
Vanessa: Okay. Thank you so much. 

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Waitress: No problem. We'll see you then.
Vanessa: Bye. 

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00:20:49.981 --> 00:20:54.160
Waitress: All right. Bye-bye.
Vanessa: She uses another polite expression here,  

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"if you don't mind, just give us a call when you 
pull in." This phrase, "If you don't mind." Is  

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lovely to use in business situations, or 
just any time that you want to be polite.  

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You might ask your co-worker, "If you don't mind, 
can you send me an email when you're all done?"  

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00:21:13.359 --> 00:21:18.639
If you don't mind. Or maybe my husband 
already has a long list of things that he's  

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going to make at the grocery store, or things 
that he's going to buy at the grocery store,  

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and as he's leaving the door, I might say, "Oh, 
wait. If you don't mind, can you pick up another  

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00:21:28.720 --> 00:21:34.160
bag of apples?" This is a little bit... Maybe 
a little bit inconvenient for him because  

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he already has a list, he's about to leave. 
So, I just want to use this polite expression.  

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00:21:38.960 --> 00:21:45.519
You don't always need to use it, but there are 
many situations when you can, just to be polite. 

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Did you recognize that she used a phrasal verb at 
the end of her question? To pull in. Do you know  

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00:21:52.240 --> 00:21:59.520
what that means? "Just give us a call when you 
pull in." This is talking about my car arriving  

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to the parking lot. That means that I have arrived 
at the restaurant. You might use this phrasal verb  

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to text your friend, or to call your friend, when 
you are meeting her at a store, for example. You  

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might say, "Hey, I'll be in, in a minute. I just 
pulled in." That means that your car just arrived  

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00:22:20.000 --> 00:22:26.240
in the parking lot. This is especially if you're 
driving. If you're taking the bus, you might say,  

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00:22:26.240 --> 00:22:31.520
"Yeah, the bus just pulled in. I'll be there in 
just a second." But we use it more often for when  

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00:22:31.520 --> 00:22:38.240
we're driving. "I just pulled in. I'll be inside 
in a minute." All right. We have successfully made  

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00:22:38.240 --> 00:22:42.560
an order on the phone, but we need to pick it up. 
So, there's a couple more clips that I'd like to  

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show you so that you can successfully pick up 
food in English. Let's watch the first clip. 

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00:22:49.359 --> 00:22:51.839
Hey, so sorry.
Waitress: No, you're fine. 

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00:22:51.840 --> 00:22:55.680
Vanessa: I was coming to pick up a pickup order.
Waitress: Okay. What was the name? 

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00:22:55.680 --> 00:22:56.960
Vanessa: Vanessa.
Waitress: Vanessa. Okay,  

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00:22:56.960 --> 00:22:58.160
I'll go see if that's ready.
Vanessa: Thank you. 

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00:22:59.040 --> 00:23:06.720
I used the phrase. "I was coming to pick up a 
pickup order." You see how I use this as a verb,  

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00:23:06.720 --> 00:23:12.160
to pick up. And then also as a noun, a 
pickup order. It's the same idea here,  

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but I used an interesting verb tense. I said, "I 
was coming." Do you notice how this is the past?  

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00:23:21.440 --> 00:23:27.520
We saw this earlier as well, that we sometimes 
are a little bit more fluid in tenses when we're  

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being extra polite, but it is no problem to say, 
"I'm picking up a pickup order." In the present  

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00:23:34.080 --> 00:23:40.560
tense. "I am picking up an order." Or "I'm 
here to pick up a pickup order." No problem.  

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00:23:40.560 --> 00:23:44.320
There's a couple of different expressions we 
can use. And that's just the one that I chose. 

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00:23:44.320 --> 00:23:50.400
I'm not sure it's the same for your country 
nowadays, but in the U.S., we are still required  

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00:23:50.400 --> 00:23:57.680
or suggested to wear a mask in face-to-face 
conversations that are close together,  

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00:23:57.680 --> 00:24:05.040
especially in these kind of public situations like 
restaurants and stores, these types of things. So,  

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00:24:05.040 --> 00:24:13.040
for her, she, probably a little bit uncomfortable, 
she needs to wear her mask during her whole work  

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00:24:13.040 --> 00:24:18.960
day. But for me, only when I'm interacting with 
the customer, is this type of thing... Or with  

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00:24:18.960 --> 00:24:23.359
the employee, is this type of thing necessary. I'm 
curious what it's like in your country right now.  

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00:24:23.359 --> 00:24:27.519
Let me know in the comments, what that's like. All 
right. Let's watch that clip one more time. I want  

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00:24:27.520 --> 00:24:32.160
you to listen carefully for my wonderful phrase, 
and then we're going to watch the next clip. 

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00:24:32.160 --> 00:24:34.640
Hey, so sorry.
Waitress: No, you're fine. 

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00:24:34.640 --> 00:24:38.480
Vanessa: I was coming to pick up a pickup order.
Waitress: Okay. What was the name? 

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00:24:38.480 --> 00:24:39.760
Vanessa: Vanessa.
Waitress: Vanessa. Okay,  

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00:24:39.760 --> 00:24:40.960
I'll go see if that's ready.
Vanessa: Thank you. 

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00:24:40.960 --> 00:24:44.880
Waitress: The total is going to be 65.27.
Vanessa:  

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00:24:44.880 --> 00:24:49.600
Okay. I have my... It's a gift certificate 
that someone gave me, and my card. 

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00:24:49.600 --> 00:24:51.280
Waitress: All right. I'll be right back.
Vanessa: Thanks so much. 

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00:24:52.160 --> 00:24:57.840
Did you notice that she told me the total for 
my order, but she didn't use the word "dollar"?  

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00:24:58.400 --> 00:25:07.200
She said "That's going to be 65.27." This is a lot 
more than I normally spend at a restaurant, maybe  

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00:25:08.080 --> 00:25:11.760
double the amount that I normally 
spend, but I had a gift certificate.  

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00:25:11.760 --> 00:25:18.960
So, I felt like it was okay to splurge a it. 
Usually eating out at a local restaurant is not  

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00:25:18.960 --> 00:25:25.040
that expensive. At least in my city. If you come 
to visit a small town in the U.S., don't worry,  

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00:25:25.040 --> 00:25:31.119
it's usually not that expensive, but I thought 
that it would be a fun time to splurge a bit. 

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00:25:31.119 --> 00:25:35.759
So, I want you to know that when she was telling 
me the amount of money, she didn't say "dollar",  

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00:25:35.760 --> 00:25:42.400
she only said the number, 65.27. If you'd 
like to practice some big numbers in English,  

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00:25:42.400 --> 00:25:47.840
like hotel numbers, phone numbers, dates, 
these types of things. I made a whole video,  

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00:25:47.840 --> 00:25:53.200
just specifically for how to say big numbers in 
English. It can be a little bit complex. We have  

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00:25:53.200 --> 00:25:57.440
a lot of different expressions for this. So, you 
can check out that lesson up here if you want to  

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00:25:57.440 --> 00:26:01.760
dive deeper into it. All right. Let's watch that 
clip one more time and then go onto the next one. 

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00:26:01.760 --> 00:26:05.840
Waitress: The total is going to be 65.27.
Vanessa:  

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00:26:05.840 --> 00:26:10.480
Okay. I have my... it's a gift certificate 
that someone gave me, and my card. 

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00:26:10.480 --> 00:26:12.240
Waitress: All right. I'll be right back.
Vanessa: Thanks so much. 

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00:26:12.240 --> 00:26:15.440
Waitress: All right, and if 
you could sign these for us. 

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00:26:18.480 --> 00:26:21.920
Vanessa: Yes. Do you guys have a lot of 
people come in to do pickup like this? 

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00:26:21.920 --> 00:26:23.840
Waitress: Yeah.
Vanessa: That's awesome. 

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00:26:24.400 --> 00:26:29.680
Do you know why I asked her, "Do you have people 
coming in for pickup orders like this often?"  

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00:26:29.680 --> 00:26:35.040
Why did I ask her that? It's not necessary, 
but sometimes I kind of like to have a little  

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00:26:35.040 --> 00:26:40.640
small talk at a grocery store or at a restaurant, 
because I'm curious about what their experience  

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00:26:40.640 --> 00:26:46.720
is like. So, if I'm at the grocery store, I might 
ask. "Yeah. Have you guys been really busy today?"  

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00:26:46.720 --> 00:26:54.080
Or just some kind of question to ask about them. 
Maybe it's not appreciated by them. Maybe it is.  

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00:26:54.080 --> 00:26:58.560
I don't know, but it's just something interesting 
for me. But I want to talk about one expression  

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00:26:58.560 --> 00:27:03.920
that we used here so that you can use it too. 
She said, "If you could sign these for us."  

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00:27:03.920 --> 00:27:10.240
If you could, this is extremely polite. We 
often use the full expression. "If you could  

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00:27:10.240 --> 00:27:14.880
sign these for us, it would be great."
"It would be great." Is used at the end,  

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00:27:14.880 --> 00:27:21.600
make sure that you use "would". "It would be 
great." This is using a, if, type of sentence.  

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00:27:21.600 --> 00:27:30.480
"If you could sign these, that would be great." 
But she cut off that end part. It is implied  

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00:27:30.480 --> 00:27:35.520
or understood. I knew what she meant. That's 
perfectly fine. It's very normal to do that. But  

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00:27:35.520 --> 00:27:40.000
at the beginning, she's asking me to do something. 
Do you know what she's asking me to sign?  

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00:27:40.960 --> 00:27:48.160
This is the receipt. She's asking me to sign 
it because I used my debit card, but also  

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00:27:48.160 --> 00:27:53.440
I needed to write a tip on the receipt. 
And there's a spot on the receipt. It says,  

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00:27:53.440 --> 00:27:58.560
"The total", and then underneath that, there's 
a line that says, "Tip", and then beyond that,  

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00:27:58.560 --> 00:28:04.079
it says, "Total". So, you have to do a little 
math, but usually in the U.S., it is common,  

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00:28:04.080 --> 00:28:10.639
even for pickup orders where there's not 
a normal server, to give 20% for a tip. 

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00:28:10.640 --> 00:28:15.359
So, the easiest way to do this is to take 
the first number. So, for in my case, that's  

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00:28:15.359 --> 00:28:22.959
6 and to double it, which is 12. And because 
it was 65, I could add an extra dollar. So,  

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00:28:22.960 --> 00:28:28.479
I could give her a $13 tip, or you can 
give more if you want to be extra generous.  

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00:28:29.040 --> 00:28:36.000
Or if the service is not too good, you can 
give less, but 20% is expected. This is a...  

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00:28:37.280 --> 00:28:42.640
Kind of an annoying custom in the U.S. because 
all of a sudden your bill gets a lot higher,  

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00:28:42.640 --> 00:28:50.400
but it is necessary. And it's pretty rude, 
extremely rude, if you don't give a tip.  

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00:28:50.960 --> 00:28:58.000
In fact, for this server, my tip is the only 
money that she's going to make. The restaurant  

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doesn't really pay her. I think they pay her like 
$2 an hour. It just covers some basic fees, but it  

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00:29:05.520 --> 00:29:12.240
doesn't really go to her, kind of, tax money.
But my money, your tip money, is the money,  

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00:29:12.240 --> 00:29:17.600
the only salary that the server will make. This 
is very different from other countries. So,  

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00:29:17.600 --> 00:29:25.360
keep this in mind, as you are tipping your server. 
For me, I've been a server for a part-time job,  

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00:29:25.360 --> 00:29:31.840
many times in high school and in college. 
So, I know that tips are very important  

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00:29:32.480 --> 00:29:37.999
for servers. And if I can be extra generous 
for a tip, I always try to do this.  

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00:29:38.640 --> 00:29:43.760
That's just something that's appreciated. So, 
I wrote the tip amount. Then I did some math  

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00:29:43.760 --> 00:29:50.720
to see how much it would cost in total, and I 
gave it back to her. A quick note about a gift  

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00:29:50.720 --> 00:29:57.520
certificate. If you have a gift certificate or 
a gift card, for me, my total was $67 and I had  

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00:29:57.520 --> 00:30:07.200
a $50 gift card, but I gave a 20% tip based on the 
total amount, not based on the amount that I paid. 

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00:30:07.200 --> 00:30:16.480
So, I gave a 20% tip from $67. Not from the 
amount that I paid. This is important because  

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00:30:16.480 --> 00:30:23.680
there's some complicated stuff that goes on in 
the restaurant where you should... In the end,  

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00:30:23.680 --> 00:30:28.720
you should give a 20% tip based on the total 
amount. Even if you have a gift card, even if  

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00:30:28.720 --> 00:30:34.720
you have a coupon, gift certificate, any of this, 
based on the total amount. All right, let's go  

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00:30:34.720 --> 00:30:39.200
on to our final clip. We're going to watch that 
clip one more time, then go on to our final clip.  

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00:30:39.200 --> 00:30:43.280
Take a deep breath. Let's watch.
Waitress: All  

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00:30:43.280 --> 00:30:49.600
right, and if you could sign these for us.
Vanessa: Yes. Do you guys have a lot of people  

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00:30:49.600 --> 00:30:52.109
come in to do pick up like this?
Waitress: Yeah. 

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00:30:52.110 --> 00:30:53.960
Vanessa: That's awesome.
Cool.  

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00:31:02.720 --> 00:31:05.360
And I don't need that back, I 
have to give that to you guys. 

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00:31:05.360 --> 00:31:10.160
Waitress: Yeah. All right. Here you are. Sorry.
Vanessa: Great. Thanks so much. 

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00:31:10.160 --> 00:31:14.000
Waitress: Thank you.
Vanessa:  

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00:31:14.000 --> 00:31:20.400
In this clip, she said, "Here you are." Is she 
saying, I am in the car? "Here you are, in the  

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car." No, instead, this is common when you hand 
someone something from a store, from a restaurant,  

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these type of situations. She could also have 
said, "Here you go." They both mean exactly the  

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same thing. "Here you go.", "Here you are." If you 
go to a store and the cashier gives you a bag that  

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has your dress, that you just purchased in it, the 
cashier might say, "Here you go, have a nice day."  

355
00:31:49.600 --> 00:31:54.320
They're just handing you the bag, that's a common 
expression for giving someone something. Here  

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00:31:54.320 --> 00:32:00.879
you go. Here you are. All right, let's watch that 
clip. One final time. Are you ready? Let's do it. 

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00:32:01.680 --> 00:32:04.280
And I don't need that back, I 
have to give that to you guys. 

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00:32:04.280 --> 00:32:09.120
Waitress: Yeah. All right. Here you are. Sorry.
Vanessa: Great. Thanks so much. 

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00:32:09.120 --> 00:32:12.399
Waitress: Thank you.
Vanessa: Thanks so much for  

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joining me as I ordered food on the phone and 
picked it up. I hope that you learned a lot of  

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00:32:17.360 --> 00:32:23.280
useful daily expressions in this lesson. And 
now I have a question for you. In the comments,  

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00:32:23.280 --> 00:32:28.799
let me know. How often do you eat in a 
restaurant? Or you can use the phrasal verb,  

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00:32:28.800 --> 00:32:33.920
how often do you eat out? Let me know in the 
comments and thank you so much for learning  

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00:32:33.920 --> 00:32:39.520
English with me. I'll see you again next Friday 
for a new lesson here on my YouTube channel.  

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00:32:39.520 --> 00:32:46.400
Bye. And now my family is enjoying our food as 
a little picnic on our back deck. It was so nice  

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00:32:46.400 --> 00:32:52.959
to not cook, to not clean up dishes, and to just 
be able to enjoy this special meal as a family. 

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00:32:53.600 --> 00:33:00.320
The next step is to download my free ebook, 5 
Steps To Becoming A Confident English Speaker.  

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00:33:00.320 --> 00:33:04.320
You'll learn what you need to do 
to speak confidently and fluently.  

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00:33:04.320 --> 00:33:09.839
Don't forget to subscribe to my YouTube channel 
for more free lessons. Thanks so much. Bye.