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to help you ace your next job interview

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we're going to study four mock

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interviews to see what works well and

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what doesn't work well in an answer

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we'll see four people a teacher a doctor

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a social worker and a marketing expert

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interview for a job we'll take some

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standard interview questions and study

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how they answered them to figure out how

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you can form your own compelling answers

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today we'll study three prompts first

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tell me a little bit about yourself then

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tell me about a conflict you had at work

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and how you resolved it and finally

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describe a meaningful experience you've

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had at work

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for my non-native english speaking

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students i'm going to go over some tips

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to keep in mind while practicing your

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interview answers that lesson will be at

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the end of the video

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for the first prompt tell me a little

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bit about yourself keep your answer

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brief

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let's listen to an answer

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my name is dan i'm a father of two

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little girls i'm a social worker

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i love playing guitar i love music in my

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spare time if i'm not playing guitar i'm

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jogging i'm out in the yard with my

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girls i love camping

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that's all you need it's about 13

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seconds

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if you have children and you want to

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mention them great but you certainly

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don't have to

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he says a couple of things he loves i

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love guitar i love playing music

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he also uses the phrase in my spare time

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to list a couple other activities

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jogging playing in the yard with his

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daughters

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come up with one or two sentences that

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begin with i love

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i enjoy or in my spare time i

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you can elaborate a bit for example i

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love going to the ballet i studied dance

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for 12 years when i was a kid

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think of your answer and practice it in

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a mock interview time your answer

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aim for something between 10 and 20

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seconds if you say something that your

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interviewer can relate to he or she

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might pick that up for conversation

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many job interviews these days will ask

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you about what you have done not what

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you will do or would do

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asking a question about a conflict at

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work would be a common interview

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question conflict is inevitable

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employers want to know how you handle it

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you might get asked about a time where

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you had to resolve a conflict with a

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co-worker think of a very specific time

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and tell the story of it what the

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conflict was

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how you worked it out let's listen to an

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example answer

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in my last job i remember when i was

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working on trying to change some ticket

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pricing for our events i had a colleague

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who was very comfortable with the old

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way of doing the pricing so we had a

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huge conversation about the benefits of

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rethinking things and trying to improve

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the system and he had agreed

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but then later on he sent me an email

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that he was really uncomfortable and

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really didn't want to do it and and

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really frustrated there was there was a

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tone coming through to the email that it

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was something that he just really didn't

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want to do and was very unhappy adrian

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told us her story she set us up with the

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details and now she's explicitly using

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the phrase to resolve the conflict i

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so to resolve that conflict i

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made an appointment with him the very

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next morning and went down to meet with

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him at his office and had a really clear

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and direct conversation i love the

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details she's giving here she spoke with

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him the very next morning that says to

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me she didn't let this conflict sit

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there and get worse right away she went

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to him in person to have a conversation

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about it she took the time to do this

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face to face she talks about having

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clear and direct conversation that's

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great

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disagreeing with someone can be hard and

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trying to talk about it even harder

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communicating clearly in these

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situations is important and had a really

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clear and direct conversation

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about what his concerns were and what he

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was thinking and and how we could move

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forward and and we came to a compromise

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that we could

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address his feelings but also i brought

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him on board with the ideas that we had

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come to and made him feel comfortable

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with how we were going to resolve the

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situation the way she describes it it

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sounds like she really listened to her

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co-worker and cared about his thoughts

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and feelings why he disagreed with her

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that's a really positive trait

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sometimes when we disagree with someone

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it's hard to see their side but she

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listened to his concerns addressed them

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and ultimately they were able to come up

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with a compromise

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here's another person answering the

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question

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she talks about working on a project

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with a supervisor

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he

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told me

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one morning i think we're going to have

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to possibly go in a different direction

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and

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use something completely different

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okay i was angry i felt

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upset

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i wanted to react i was sad

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but i made myself go very slowly

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and i was calm

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and then what i decided to do was ask

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him questions and one question i asked

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him was

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can you help me to understand why

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lisa talked about the reaction she had

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but how she stopped herself and began to

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ask questions

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this is just like what adrian said she

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did asking questions is a great way to

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resolve conflict when you better

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understand what the other side is

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thinking and feeling it can help you

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figure out exactly how to come to an

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agreement and as he spoke

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i realized that he

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really didn't have enough information

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i wasn't quite sure how to point that

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out to him

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but i did say you know before we leave

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this

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idea and just change

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i would like a chance to present to you

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why i think we should keep what we have

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and

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it turned out that he was willing to

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look at it

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he admitted he hadn't read some of it

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and

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he ended up coming back to me and saying

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you're right i think we should keep what

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we have

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she asked to present her side in the end

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her supervisor understood and agreed

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with her think of a work conflict you

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can talk about did you ask questions did

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you really listen to the other party

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make sure you highlight this as you talk

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through the resolution

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both adrian and lisa told stories about

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a specific conflict

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interviewers want you to do this they

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don't want to hear how you handle

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conflict in general listen to jeff's

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answer here

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first of all i would say that working

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within teams invariably there's going to

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be conflict that that arises

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one of the ways that i've found very

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helpful to deal with with conflict

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within teams especially in the

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leadership position is to sit down with

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both parties provide them a forum to

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talk to each other have them listen to

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each other and then try to find common

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ground and ways to move on essentially

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in a team what you're trying to do is

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allow team members to function at the

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level that they should be functioning

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and the other team members have to allow

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those team members to to do that if not

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then conflict will arise but if you kind

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of help people understand what their

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role is within the team and what they

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should be doing that goes very far to

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helping reduce conflict

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he talks about why conflict arises and

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how to handle it it's an articulate

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answer and it makes sense but he doesn't

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tell a specific story about a conflict

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now he's going to basically say the same

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thing but use a specific example

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so one particular conflict that i helped

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to mediate among our team was among a

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provider and a rn care manager or

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registered nurse care manager

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both felt responsibility for taking care

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of a patient both had an understanding

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about what they thought needed to happen

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in order to move forward and both

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thought that the other person was

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standing in the way of their ability to

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do that so i think one of the biggest

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issues with working with in teams is

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sometimes even though you're working

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together day to day you're not actually

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talking to each other so when they were

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able to actually talk to each other and

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explain how they wanted to move forward

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with the care of the patient then

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conflict was able to be resolved

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that's something i can more easily

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remember there were two parties involved

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in caring for a patient they both had

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their own ideas about how to do that

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when jeff brought them together to talk

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it through a resolution was found and

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the conflict was resolved employers want

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the details in your answers

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as you work on your own answer to a

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question involving a conflict at work

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and how you resolved it don't leave out

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the details what was the disagreement

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about

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when it was resolved what was the

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resolution

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you might get the chance in an interview

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to talk about a meaningful professional

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experience that you've had

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this gives you the chance to show that

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you're invested in the work you do that

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it's not just a job but something you

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spend time doing because you care about

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it depending on the position this could

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be really important to your employer

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employers want to know you're invested

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listen to how lisa responds to the

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prompt

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tell me about a meaningful professional

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experience you've had one time i went

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with a family

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i'm a teacher

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and

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they did not speak english they had been

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to the doctor

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and i just felt like the doctor was not

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seeing an important issue with the

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student

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i volunteered to go along

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and

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interestingly we were at a hearing

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specialist

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and

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the student took some tests

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and the results i was not pleased with

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when the doctor presented the results i

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said

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have you even listened to him speak

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could you please listen to how he speaks

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as soon as the doctor listened to the

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student speaking he realized

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the tone of the student's voice did

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sound like someone that had hearing

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problems

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and it changed the whole

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trajectory of the whole thing

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um

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what ended up happening was that student

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got placed in a school

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for

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that was specifically for

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people that had hard that were hard of

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hearing and

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it changed that child's life

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so i was so

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happy that i was able to

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give that gift of time to that student

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and that family

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lisa's story is about a time outside of

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work but work related this is not a

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requirement of her job but something she

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did for the students because she saw the

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need that shows a huge commitment to the

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children she teaches

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let's hear jeff's answer so i would say

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one the one of the most meaningful

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professional experiences that i've ever

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had is establishing a care model

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within our health system

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for folks with complex health and social

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needs these are patients that

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have a lot of chronic disease they have

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a lot of psychosocial

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burdens

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and typically they were just not being

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cared well in our system and they were

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caught in a revolving door of impatient

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admissions and being discharged and then

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coming right back in sometimes before

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they even got to see their family doctor

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again so building on some work of others

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around the country i was able to

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establish a new health care delivery

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model that took into account the fact

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that psychosocial barriers actually play

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a big role in the reasons why these

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folks are admitted frequently and if we

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dealt with those barriers then often we

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could prevent them from being

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hospitalized as frequently i like jeff's

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answer because in it he talks about an

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incredible change that he brought about

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a huge undertaking he established a new

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care model within his health system and

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he's found an opportunity to talk about

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that not in a bragging way i'm great

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because i established a new care model

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but rather it was meaningful for me to

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be able to establish a new care model

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even if you're not directly asked a

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question about meaningful experience see

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if you can connect a sense of meaning or

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satisfaction to your achievements as you

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talk about them

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let's hear how adrian answers this

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question

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in my last job i had the opportunity to

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manage a truly superstar employee and

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most colleagues are wonderful to work

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with but you have these experiences

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where there are one or two who truly

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shine and you really click with and it

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was just a really wonderful chance to

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collaborate with her and make some real

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change within the organization with the

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two of us working together we were able

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to have a lot of great ideas and both of

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us were able to then shine more

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being able to

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provide her input on her projects and

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help her along and guide her a little

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bit and then see her really shine

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presenting to her colleagues and grow in

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her position was really meaningful for

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me to be a part of

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this is great she's talking about a

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strong working relationship with a

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co-worker and in almost any position you

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want someone who works well with others

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and values working well with others this

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also happened to be someone that adrian

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managed so she was able to talk about

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that skill too how with her input this

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person was able to really shine in her

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role that's a good manager

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as you think of your answers to various

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common interview questions think about

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different kinds of things you can

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highlight in any given answer leadership

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a great idea ability to work well with

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others

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ability to respond quickly to a

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situation make sure that your different

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answers show different strengths rather

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than all speaking to the same strength

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in the next two videos we'll pull

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different common interview questions

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from these mock interviews to examine

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effective answers whose answers were the

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best and why and after you've really

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figured out how to give a top-notch

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interview we'll get into negotiating

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salary

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for my non-native students we're going

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to get to your english lesson in just a

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00:13:37.360 --> 00:13:39.679
minute if you haven't already be sure to

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00:13:39.679 --> 00:13:42.000
click the subscribe button and the bell

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00:13:42.000 --> 00:13:44.639
for notifications i make new videos on

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00:13:44.639 --> 00:13:46.240
the english language and american

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00:13:46.240 --> 00:13:48.958
culture every tuesday and have over 600

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00:13:48.958 --> 00:13:51.279
videos on my channel to date focusing on

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listening comprehension and accent

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00:13:52.880 --> 00:13:54.000
reduction

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while you're waiting for next week's

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00:13:55.519 --> 00:13:57.199
video a great next step would be to

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00:13:57.199 --> 00:14:00.078
check out this get started playlist

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00:14:00.078 --> 00:14:02.160
i want to talk now about how to practice

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answers to common interview questions

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this will be especially important for my

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non-native english speaking students but

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it does apply to everyone

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for each interview question you study

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00:14:12.720 --> 00:14:14.720
brainstorm the various ways you could

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answer any given question or prompt

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perhaps more than one conflict or

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meaningful experience comes to mind

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think through what you would say for

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each question and pick the answer that

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you think is best don't tell the same

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story twice in an interview if the same

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example works well for more than one

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00:14:31.279 --> 00:14:34.000
prompt don't use it for both choose one

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and then come up with another supporting

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story for the other question

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you want the interview to know as much

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about you as possible

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once you've chosen your topic record

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yourself talking about it i always try

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to get my non-native students to record

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themselves talking as often as possible

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and even for native speakers it will be

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useful to identify something like

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rambling or losing focus when giving an

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answer you may find that a different

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word choice or something like that would

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00:15:00.160 --> 00:15:02.399
work better when you go back and review

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00:15:02.399 --> 00:15:03.760
your recording

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00:15:03.760 --> 00:15:05.839
non-native students can study ideas they

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00:15:05.839 --> 00:15:08.399
had difficulty expressing and take the

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00:15:08.399 --> 00:15:10.639
time to find a way to be more clear

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00:15:10.639 --> 00:15:12.959
maybe write down specific phrases that

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00:15:12.959 --> 00:15:14.959
help you articulate ideas

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00:15:14.959 --> 00:15:16.320
any words that you're not comfortable

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00:15:16.320 --> 00:15:19.120
with pronouncing practice them use an

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00:15:19.120 --> 00:15:22.000
online resource like euglish or forvo to

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00:15:22.000 --> 00:15:24.160
hear examples of native speakers saying

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the word and practice it slowly

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train it into your muscle memory you can

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00:15:28.800 --> 00:15:30.560
actually be a great coach to yourself

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00:15:30.560 --> 00:15:32.079
when you go back and listen to a

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recording you can notice where your

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speech is choppy study that and think

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00:15:36.160 --> 00:15:38.800
about smoothness and what reductions you

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00:15:38.800 --> 00:15:40.800
could be using but aren't these will

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help smooth out your speech

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00:15:42.800 --> 00:15:45.440
recording yourself critiquing yourself

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00:15:45.440 --> 00:15:47.839
it's such a simple tool that most people

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00:15:47.839 --> 00:15:49.279
under utilize

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00:15:49.279 --> 00:15:50.959
after you've recorded yourself a few

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00:15:50.959 --> 00:15:52.959
times and made a few adjustments you're

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ready to move on to a mock interview go

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00:15:55.440 --> 00:15:57.440
ahead and record that too anything that

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00:15:57.440 --> 00:15:58.639
you didn't like

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00:15:58.639 --> 00:16:00.480
study how to make your answer better or

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00:16:00.480 --> 00:16:02.959
easier to understand drill those phrases

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00:16:02.959 --> 00:16:04.560
over and over

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00:16:04.560 --> 00:16:06.480
being fully prepared for an interview is

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00:16:06.480 --> 00:16:08.639
certainly a lot of work but it will set

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00:16:08.639 --> 00:16:10.720
you apart from the crowd

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00:16:10.720 --> 00:16:13.279
that's it and thanks so much for using

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00:16:13.279 --> 00:16:16.160
rachel's english

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00:16:16.160 --> 00:16:18.000
if you want to see my absolute latest

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00:16:18.000 --> 00:16:20.320
video click here if you're new to the

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00:16:20.320 --> 00:16:22.480
channel check out this where to start

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00:16:22.480 --> 00:16:23.759
playlist

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00:16:23.759 --> 00:16:25.839
click here to subscribe i make new

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00:16:25.839 --> 00:16:28.079
videos on american english every tuesday

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00:16:28.079 --> 00:16:30.079
to be sure we can keep in touch click

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00:16:30.079 --> 00:16:32.160
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00:16:32.160 --> 00:16:34.560
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