A Support Ticket, also referred to as a Service Request, is a record or documentation of a customer’s inquiry, issue, or request for assistance. درخواست خدمات، سابقه یا مستندی از درخواست، صدور یا درخواست کمک مشتری است.
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مثال؛
For example, a customer might submit a support ticket through an online form or helpdesk portal.
A company’s support team would then review and address the support ticket in a timely manner.
A customer might receive updates on their support ticket, such as “Your support ticket has been assigned to a representative for further assistance. ”
