Resolution time refers to the amount of time it takes to resolve a customer’s inquiry or issue. It is an important metric for measuring the efficiency of customer service teams. مدت زمانی که برای حل سوال یا مشکل مشتری نیاز است.
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این یک معیار مهم برای اندازه گیری کارایی تیم های خدمات مشتری است.
مثال؛
Our average resolution time is 48 hours.
A customer might ask, “What is the expected resolution time for my request?”
A support agent might say, “We aim to resolve all issues within 72 hours, but some complex cases may take longer. ”
