CX stands for Customer Experience. It encompasses the overall impression and perception a customer has of a company based on their interactions and experiences throughout the customer journey. CX مخفف عبارت Customer Experience است. این شامل تصور و برداشت کلی یک مشتری از یک شرکت بر اساس تعاملات و تجربیات آنها در طول سفر مشتری است.
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مثال؛
For instance, a company might prioritize CX by offering personalized recommendations and a user - friendly website.
A customer might share their positive CX, saying, “The company’s attention to detail and prompt responses made for a great experience. ”
Companies often collect feedback from customers to improve their CX and address any issues or pain points.
